Terms & Conditions

About Us

Greetings fellow explorer! Welcome to Limelens.com, our online store. Whilst we want you to experience the world’s best and most universal smartphone lenses, there are some conditions you need to read in order to protect both yourself and the Limelens team from any hiccups. If you are unsure about any terms and conditions detailed below, please feel free to contact us at info@limelens.com Limelens Original (Pty) Ltd (Registration Number 2015/021296/07) (the Provider) is the proprietor of www.limelens.com and owns and operates the website. By accessing and using the website you (the User) agree to be bound by the terms and conditions set out hereunder.

Electronic Communications

By visiting Limelens.com, the Pser is interacting with the Provider electronically. This includes emails and communication that take place on the Provider’s social media accounts; including but not limited to; Facebook, Twitter, Instagram, Medium, Pinterest and Vimeo. The user agrees to receive electronic communications from the Provider via any of these online platforms. The Provider will communicate with the user via the Provider’s website, email and social media platforms. By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce and Privacy

The private information required for executing the orders placed through the e-commerce facility, namely the user's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is, the delivery address and contact phone number, will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (personal computer or other electronic device used to browse the website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The user may visit the website without providing any personal information. The website servers will in such instances collect the IP address of the user computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc.

The Provider uses this information to determine use of the Website, and to improve content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Delivery / Shipping

All shipping is completed using USPS and UPS. Please note that we only deliver to the domestic USA at present. Delivery time is normally 3-5 business days from the time the order is placed. Please note that that delivery time is dependent on the shipping method selected at checkout. If you feel that delivery of your item is delayed, please contact us at info@limens.com and we will investigate and where appropriate, send you a replacement at our discretion.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.

If you choose to sign for your item you will generally need to be available between 7.00am and 5:00pm to receive the delivery. You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

Order Confirmation

Once your order has been placed you will receive an email detailing your order information as well as your order number. Please retain this email for your records. If you wish to contact us regarding the status of your order, please email info@limelens.com and include your order number on the subject line.


All payments are made through the secure and safe payment gateway. We accept all major debit and credit cards. All charges will appear on your credit card statement as payment to SLATE GATE.


If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.


Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms and Conditions.


Goods ordered by you remain our property until you pay for them in full.

Return / Refund Policy

If you are not satisfied with any item ordered for any reason whatsoever you may return the item/s to us within 15 days of receipt and you may either (a) cancel your order and request a refund; or (b) request an exchange/replacement. If you wish to cancel the order you will receive a full refund subject to certain terms and conditions. Refunds will be paid within 2 business days of receiving the item/s.
To obtain a full refund you must:
• Return items undamaged in the same new condition in which they were dispatched and in their original packaging
• Ensure we receive the returned items within 15 days
• Bear all the costs of returning the item to us

Please Mail returns to:
Slate Gate, LLC
Attn: Limelens Returns
15726 Crabbs Branch Way
Rockville, MD 20855

Please note we do not refund delivery costs but do try to inform you as much as possible about our product so you know exactly what you’re getting before you buy. If you are unsure about this policy or have any questions about our products, contact us directly at info@limelens.com and someone will get back to you shortly.


The Provider offers a one year limited warranty for all original Limelenses, Limecases and Limeclips bought directly from www.limelens.com or authorized retailers. This warranty covers manufacturing defects on all original Limelenses, Limecases and Limeclips. The Provider shall offer replacements at their sole discretion.

If the warranty service is granted for an online purchase, the Provider will be responsible for the return shipping charges to the postal address recorded on the original order entered on www.limelens.com on the original date of purchase. For warranty service granted via an authorised retailer, Limelens will be responsible for the return shipping charges to the original retailer that the product was bought from. It is at the sole discretion of Limelens to ship to an alternate address from the original order or retailer, and additional shipping charges may apply. A sales receipt or order reference number will be required in order to make use of the warranty service.

Limelens’ warranty does not include Limelenses, Limecases or Limeclips that have been damaged by the user or climate (such as water damage or exposure to smoke), whether accidental or intentional. The Limelens warranty service excludes cover for Limeclips due to incorrect application. The warranty service does not include damage incurred during shipping – please review our Shipping Policies. Limelens is not responsible for shipping charges associated with returning the product(s) to Limelens for warranty assessment – Limelens will only cover shipping charges associated with returning the product(s) back to the original address or retailer if the warranty service is granted.

Products and Availability

The Provider will endeavor to ensure that when stock is no longer available offers thereof are discontinued. However, should the provider be unable to fulfill any order placed by you due to the fact that the item is no longer in stock, the Provider reserves the right to cancel the order. In such cases the Provider will notify you and you will receive a full refund of the amount paid by you for the product without any deductions.

Merchant Outlet Country and Transactional Currency

The merchant outlet country at the time of presenting payment options to the cardholder is United States of America. Transaction Currency is United States Dollar (USD).

Updating of These Terms and Conditions

The Provider reserves the right to change, modify, add to or remove portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is the User's obligation to periodically check these Terms and Conditions at the website for changes or updates. The User's continued use of this website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Right

The Provider provides certain information at the website. Content currently or anticipated to be displayed at this website is provided by the provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematographic Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The providers reserve the right to make any changes to the website, the content, or to products and/or services offered through the website at any time and without notice. All rights in and to the content is reserved and retained by the owners. Except as specified in these Terms and Conditions, the user is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the content.

Limited License To General Users

The Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This website and the content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of the provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this website or the content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the provider website or the content nor any part thereof without the express written consent of the provider. The provider and the owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the website.

The Provider and the owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorized use terminates this license.

Limitation of Liability

The website and all content on the website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The owners make no warranty or representation as to the availability, accuracy or completeness of the content. Neither the provider nor any holding company, affiliate or subsidiary of the provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever, suffered or incurred relating to the use of, or the inability to access or use the content or the website, any functionality thereof or any linked website, even if the provider is expressly advised thereof.

Reviews, Comments, Emails and Other Content

If you visit and/or purchase from Limelens.com, including it’s social media accounts, you may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Limelens.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Limelens.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Limelens.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify Limelens.com or its associates for all claims resulting from content you supply. Limelens.com has the right, but not the obligation, to monitor and edit or remove any activity or content. Limelens.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Choice of Law

This website is controlled, operated and administered by the provider from its offices within the Republic of South Africa. Access to the website from territories or countries where the content or purchase of the products sold on the website is illegal, is prohibited. The user may not use this website in violation of South African export laws and regulations. If the user accesses this website from locations outside of South Africa, that user is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the provider and the user with regard to the use of the content and this website.

Contact Information

Tel: 1-877-641-9898

Email: info@limelens.com

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Copyright © 2016
Limelens Original (Pty) Ltd,
All rights reserved.


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