Warranty & Returns
Limelens strives to provide you with the best smartphone lenses; superior materials, top-quality optical glass and tested manufacturing processes. However, if you are not satisfied with any of your Limelenses, Limecase or its contents, please contact us at firstname.lastname@example.org.
Return / Refund Policy
If you are not satisfied with any item ordered for any reason whatsoever you may return the item/s to us within 15 days of receipt and you may either (a) cancel your order and request a refund; or (b) request an exchange/replacement. If you wish to cancel the order you will receive a full refund subject to certain terms and conditions. Refunds will be paid within 2 business days of receiving the item/s.
To obtain a full refund you must:
• Return items undamaged in the same new condition in which they were dispatched and in their original packaging
• Ensure we receive the returned items within 15 days
• Bear all the costs of returning the item to us
Please Mail returns to:
Slate Gate, LLC
Attn: Limelens Returns
15726 Crabbs Branch Way
Rockville, MD 20855
Please note we do not refund delivery costs but do try to inform you as much as possible about our product so you know exactly what you’re getting before you buy. If you are unsure about this policy or have any questions about our products, contact us directly at email@example.com and someone will get back to you shortly.
The Provider offers a one year limited warranty for all original Limelenses, Limecases and Limeclips bought directly from www.limelens.com or authorized retailers. This warranty covers manufacturing defects on all original Limelenses, Limecases and Limeclips. The Provider shall offer replacements at their sole discretion.
If the warranty service is granted for an online purchase, the Provider will be responsible for the return shipping charges to the postal address recorded on the original order entered on www.limelens.com on the original date of purchase. For warranty service granted via an authorised retailer, Limelens will be responsible for the return shipping charges to the original retailer that the product was bought from. It is at the sole discretion of Limelens to ship to an alternate address from the original order or retailer, and additional shipping charges may apply. A sales receipt or order reference number will be required in order to make use of the warranty service.
Limelens’ warranty does not include Limelenses, Limecases or Limeclips that have been damaged by the user or climate (such as water damage or exposure to smoke), whether accidental or intentional. The Limelens warranty service excludes cover for Limeclips due to incorrect application. The warranty service does not include damage incurred during shipping – please review our Shipping Policies. Limelens is not responsible for shipping charges associated with returning the product(s) to Limelens for warranty assessment – Limelens will only cover shipping charges associated with returning the product(s) back to the original address or retailer if the warranty service is granted.